I was 32 years old when I was promoted to General Manager of a Ford Dealership. I remember the fear and excitement I felt the first day I drove up to the building and parked my car in the parking lot. I was told the “Customer Service Surveys and Scores” were not very good and we were losing our customer base. I knew that if you have…

As a young professional in the car business, I was comfortable being a contributor but I always had the desire to be shown the “big picture.” I wanted to know why and how my individual contributions helped my company achieve its goals. Thankfully, I was lucky to have great mentors help me see how the pieces worked together. Managing an…

As a young professional, I dreamed of becoming a Dealership Sales Manager. Have you heard the phrase – “Be careful what you wish for?” That phrase rang true on my first day managing a new team at a dealership. I had worked hard hitting sales objectives to get the promotion. I was ready to get results. But there was one problem. I had the ability…

A comprehensive marketing strategy may include a combination of several different platforms in order to reach the widest possible audience.

Manage Your Roster. Update Your Profile. Stay Better Connected. Does everyone in your dealership have access to NADA’s incredible member benefits? Does the right NADA information get to the right people? Want to stay better connected to your voice on Capitol Hill? Then it’s time to update your profile and manage your …

Update on FTC Rule

McLEAN, Va. (Nov. 7, 2012) -- Auto industry professionals planning to attend the 2012 Western Automotive Conference in Los Angeles on Nov. 27 are encouraged to register by this Friday, Nov. 9, to take advantage of the early-bird registration discount. Registration also includes a complimentary media day pass for the Los Angeles Auto Show. The…

Applicable to the operation of motor vehicles with GVWRs of 10,001 pounds or more, transporting 8 or more passengers (driver included) for compensation, or designed to carry 15 passengers (driver included) or more without compensation. Includes vehicle marking, accident registers, and motor carrier registration. Applies to TRUCK …

Dealers are responsible for the proper use and closure of motor vehicle waste disposal wells, including permitting and phase-out. Applies to CAR and TRUCK dealers. Class V Compliance Requirements  (June 2002) Injection Well Wastewater Disposal Fact Sheet (November 1999) EPA Class V Motor Vehicle Waste Disposal Website

Factory incentives paid directly to salespeople are not wages for tax purposes but may be treated as "other income". Applies to CAR and TRUCK dealers. A Dealer Guide to Federal Tax Issues  Memorandum: Manufacturers' Incentive Payments to Vehicle Salespersons (January 1999) Manufacturers' Incentive Payments, Rev. Rule 70-337 IRS…