What do Mardi Gras, NADA’s centennial celebration and I all have in common? We all have a connection to the city of New Orleans, where the biggest celebrations take place. And whether you had the fortune to experience NADA’s 100th anniversary in 2017 or this year’s Mardi Gras in the Big Easy, those of us in the commercial truck industry should…

You need a license to drive, a license to surgerize, a license to anesthesize … why don't you need a license to statisticize? I guess because lying with statistics is as American as motherhood and apple pie. And lying (or twisting the truth) is exactly what some people are doing with the Fed's recently released data regarding auto loan…

Today is about celebrating women! And one of the best ways we can celebrate ourselves is to exercise self-care and maintain a good work/life balance. Prioritizing our health and well-being—especially for women—is not always easy. We’re not just employees and business owners; we’re also mothers, daughters, grandmothers, and we fulfill many roles…

Through February, new light-vehicle sales were down 2.5% compared to this time last year. The monthly SAAR of 16.53 million units represented the lowest monthly SAAR since February 2015. The crossover segment continued to make major gains, ending the month with almost 40% market share year-to-date. Sales in the first two months of the year have…

Heuberger Subaru in Colorado Springs, Colorado has been the leading seller of Subaru cars in the nation for 10 years running. So why did this successful dealership need the help of NADA’s 20 Group consulting services? 20 Groups are a group of 20 dealers of the same size and same brand but they don’t compete against each other, NADA 20 Group…

Top executives from Toyota, Volkswagen, Volvo, Mitsubishi and Genesis and others are slated to speak at the forum. The 2019 Automotive Forum – held on the eve of press days at the New York International Auto Show – returns to the Grand Hyatt in midtown Manhattan for a full day of speaker presentations and panel…

In earlier posts we discussed the damage that occurs when obsolete parts slither onto your shelves, like snakes, eating your profit, chasing away your best techs, poisoning your CSI and [diminishing] your vehicle sales opportunities. So how did those obsolete parts get onto your shelves? Surely, you didn’t put them there on purpose. Your…

Over his 30-year career, Nick Latino has held just about every job in the service division of a new-car dealership, from porter to service advisor to service manager. “It’s good to know every position so when you’re managing someday, you know exactly what to expect from that individual,” said Latino, fixed operations director at Toyota Hackensack…

So. You've awakened to the fact that you have an obsolete parts problem. It’s pushing your expenses up, your productivity and profit down, and driving your best techs away. It erodes your CSI and eventually damages your ability to create repeat vehicle sales. (See our earlier post How to Sabotage Repeat Vehicles Sales in Seven Steps.) You know you…

It’s time we stop thinking of NADA simply as an organization we belong to. If you are part of NADA, it’s not just a membership; it’s a badge of honor. Because all of us are, in fact, NADA. One NADA: it’s a mantra that I want you to remember this year. As dealers, we embody powerful traits. But as one association, these…