Dealer Driven: The NADA Podcast
Each 15- to 20-minute episode provides practical solutions that can be applied immediately in the dealership. Listen below or on your favorite podcast app.
Episodes
S1E4: NADA Consultant & Digital Analytics Technical Specialist Jim Dodd breaks down how dealers can use AI, CDPs and their data to gain a competitive edge. Read the Blog | View on YouTube
S1E3: NADA Academy instructor Brian Crossin emphasizes the importance of managing parts inventory effectively to maximize a dealership’s cash investment. Read the Blog | View on YouTube
S1E2: NADA Academy instructor Larry Hourcle offers several silver bullets to help identify and eliminate technician "time vampires" in your dealership. Read the Blog | View on YouTube
S1E1: Cathy Palochko, COO of Quantum5 & Esi-Q, explains how to build a team that thrives in today’s evolving automotive landscape, but is also ready for the future. Read the Blog | View on YouTube
T: Welcome to Dealer Driven, the podcast of the National Automobile Dealers Association.
Upcoming Guests
"Increasing the Value of Your Dealership" with Erin Kerrigan, founder and managing director, Kerrigan Advisors. Even if you're not considering selling your dealership, learn expert tips for increasing the value of your business any time.
Tentative release date: April 14, 2025
"F&I Rules & Risks: What You Need to Know," with Kaye Lynch-Sparks, NADA assistant director of legal and regulatory affairs. Finance and insurance (F&I) compliance is vital to keeping your dealership in business. Lessons learned from recent FTC enforcement actions will be discussed, as well as tips to help dealerships develop good compliance practices pertaining to advertising, sales and financing.
Tentative release date: May 5, 2025
"Data on Your Terms: Secure, Controlled & Clean Data = More Sales," with Michelle Phelps, senior director of customer success, Authenticom. Phelps will discuss how sharing your dealership data should be on “your terms.” With NADA Vault, dealers control who gets their data, when and how. Plus, for those who want to take it a step further, you can clean your data before it’s sent to vendors, ensuring accuracy, efficiency and ultimately leading to more cars being sold.
Tentative release date: June 23, 2025
"Used Vehicle Investment Management" with Dale Pollak, founder of vAuto and Cox Automotive executive vice president. Pollak previews and offers tips from his new book, "Invested: The New Science, Strategy and System of Used Vehicle Investment Management." Hint: Adaptability, strategy and understanding the market are keys to success in the current environment.
Tentative release date: TBA
"Overcoming Accounting Office Challenges" with Edie Wines, NADA Academy instructor.
Tentative release date: TBA
"Service Sales Training is the Missing Piece in Dealership Growth," with Jennifer Suzuki, president, eDealer Solutions. Service department sales are a massive, yet often overlooked, profit center. Suzuki will share proven strategies to increase customer pay through value-based selling, risk-and-reward conversations and a mindset shift that turns advisors into confident sales professionals.
Tentative release date: November 17, 2025
Sponsor a Podcast! Contact:
Dan Ruddy
