Are your salespeople obsolete?

Track: Business Essentials & Innovations

Saturday, January 28, 3:00 - 3:20 PM

Room: Dealer Learning Lab

Presenters: William Phillips

When the pandemic shut down dealership showrooms, dealers were pushed to use digital retailing. Contactless delivery, through services like Roadster, allows consumers to shop and buy a vehicle entirely online — without using a salesperson. Manufacturers are aggressively pushing an online ordering concept; what role will the salesperson play in future?

Presenter

William Phillips

Accountability in Management

Founder & CEO

William Phillips is the founder & CEO of Accountability in Management (AIM), which focuses on management accountability. For 18 years, AIM has been at the forefront of sales process development designed to maximize staff, software and marketing results through a daily accountability format that consistently produces more unit sales with higher profits. Before establishing AIM, Phillips had a successful 20-plus-year career in the retail car business. He was a top salesperson and has experience in all managerial positions within a dealership.