Coach Service Team to Convert Sales Calls Like a Boss
Track: Fixed Operations
Friday, January 27, 10:30 - 11:30 AM
Room: C141
Presenters: Jennifer Suzuki
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Phone calls remain an important part of the sales experience for clients. And when teams focus on their call quality, it improves your gross and helps meet income potential. Learn ways to coach your service team to execute quality calls. Walk away with the skills to improve your phone game going forward.
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Jennifer Suzuki
eDealer Solutions
President
Jennifer Suzuki is the founder and president of eDealer Solutions, an education and training company focused developing phone skills that convert online leads and phone calls to vehicle purchases. Over the past 24 years, she has been an in-dealership sales trainer, and a speaker/instructor for the NADA Academy, NADA Show, 20 Groups, OEMs and state associations.
