Emotional Intelligence, Elevating the Client Experience

Track: Human Capital

Saturday, January 28, 10:00 - 10:20 AM

Room: Dealer Learning Lab

Presenters: John Brennan

The World Economic Forum identifies emotional intelligence (EI) as one of the essential skills for the future. Learn the importance of EI and its connection to elevating the experience for customers and employees, which will result in more profits, better customer loyalty and higher employee retention.

Presenter

John Brennan

JLB Productions Inc.

Speaker

I spent 20 years in entertainment and 20 years as a speaker and trainer delivering programs for OEMs. I have received customer service training from Disney, Nordstrom, and Ritz Carlton, developed and facilitated the "Guest Experience"; am certified in "Positive Coaching" and elevating the learning experience. I have coached team building, leadership, TRUST, Core Values, and been a judge for Masters' Guild for sales and service nationally and internationally. My experience has given me a unique insight into the necessity of Emotional Intelligence as the key to elevating the experience for customers and employees and success in the 21st Century.