Ten Easy Ways to Avoid an OEM's Warranty Audit
Track: Fixed Operations
Friday, January 27, 10:00 - 10:20 AM
Room: Dealer Learning Lab
Presenters: David Eastty
Learn 10 steps a GM, owner or service director can take to examine their dealership's warranty submission process and procedures. With OEMs ramping up scrutiny of dealer warranties, it's time to get a handle on warranty administration. Starting these steps will make it easier to incorporate them into your review of dealership financials.
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Presenter
David Eastty
Long Subaru
Warranty Administrator
David Eastty has more than 40 years of experience as a service department advisor, manager and director. For most of his career, he was responsible for preparing, submitting and reconciling all automotive warranties, both factory and extended warranty (often aftermarket). Now retired, Eastty works part-time as warranty administrator and teaches warranty procedures to advisors and technicians.
