As state and local guidance across the country are allowing non-essential businesses to open, dealerships have been up and running—allowing them the opportunity to further enhance safety measures for their employees and customers. Safe operating procedures was just one of the items AutoNation chairman and CEO Mike Jackson discussed during his…

A pandemic changes everything about the world. It alters our sense of safety, ideas of normalcy and patterns of behavior. Anyone in the sales business must understand how people’s needs and behaviors will evolve as they seek to regain a sense of balance. Lissette Gole, Google's head of Automotive Retail, identifies accelerated auto trends auto…

In this day and age, mainstream communications platforms like email, phone calls and text messages alone are not enough to meaningfully engage with consumers. That’s what Vivek Zaveri, CEO of Meera.ai, wants participants to understand in the Lifeline Series webinar Using Conventional AI Tactics to Boost Sales. Surveys show that 57% of auto…

COVID-19 has brought an unprecedented time for the automotive industry. As some states slowly begin to reopen this month, dealerships are beginning to show signs of recovery. To react to the quickly changing market demand, NADA dealership management consultant Mario Clementoni and Orbee Auto CEO Daniel Kim outlined the key frameworks to guide…

New light-vehicle sales fell sharply in April to a SAAR of 8.6 million units, the lowest monthly selling rate in almost 30 years. The April SAAR represents a drop of 47.6% compared to April 2019, with declines across the country. Yet many industry watchers believe auto sales have bottomed out and are showing signs of recovery. Those states where…

As local governments slowly begin reopening their economies in the coming weeks, dealerships are working hard to open their doors safely and efficiently. The Lifeline Series returns with part 3 of The Best Ideas from NADA  20 Groups in Times of COVID-19 Stress with consultant Tom Carney. Despite the hardships of the past two months, there are…

NADA is pleased to report a significant and favorable decision in a lawsuit that NJ CAR brought against Mazda for violating the New Jersey Franchises Practices Act. In this case, NJ CAR sued Mazda for declaratory and injunctive relief alleging that the manufacturer’s Brand Experience Program 2.0, by creating price differentials and denying…

The American Truck Dealers (ATD) led a letter to congressional leaders urging suspension of the 12% federal excise tax (FET) on new heavy-duty trucks and trailers through 2021. ATD was joined by 116 other organizations, including many influential industry groups, such as the American Trucking Associations (ATA), requesting that Congress suspend…

As of April 29, 2020, the United States had reached over 1 million coronavirus cases, with nearly 60,000 fatalities. Health insurance is one of the most important public necessities in a world battling a pandemic. It ranks high with food and shelter. With local governments contemplating re-opening economies and workers in desperate need of…

Since the onset of the coronavirus pandemic, dealership service departments have been deemed essential businesses and have remained open nationwide. While the pandemic may be plateauing in certain parts of the country, dealership fixed operations will need to adapt to the new realities of auto servicing in the age of COVID-19. NADA hosted a…