The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records.

The Service Greeter receives customers and assists them by performing a variety of duties.

The Service Dispatcher plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

The Service Cashier receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders.

The Safety Manager establishes and promotes the maintenance of a safe, accident free and healthy work environment by performing the following duties personally or through subordinate supervisors.

The Quality Control Manager plans, coordinates and directs the dealership service department’s quality control efforts, ensuring that repairs to customers’ cars have been completed correctly and that vehicles are returned to customers in the proper condition.

The New Vehicle Get-Ready Technician inspects and services new vehicles when they are delivered to the dealer and makes minor repairs or adjustments to ensure the salable condition of the vehicles.

The Medium/Heavy Duty Truck Technician repairs and maintains diesel and gasoline engine industrial trucks according to dealership and factory specifications.

The Lubrication Specialist lubricates the moving parts of vehicles.