This course is an overview of the Federal Trade Commission (FTC) Used Car Rule. You will learn how dealerships should complete the Buyers Guide and legal requirements for selling pre-owned vehicles.

This course provides an explanation on how the Family and Medical Leave Act (FMLA) affects dealerships and what dealerships must do to comply with this federal law. You will learn who is eligible for FMLA benefits, the amount of leave entitled to eligible employees, and your dealership's legal requirements for maintaining health benefits,…

This course examines the challenges dealerships face recruiting and retaining Millennials. You will learn who Millennials are, what they value in the workplace, what they expect from their employers, and how to recruit and retain Millennials at your dealership. 

Learn about the concept of profit centering for a commercial truck service department. Learn how to use a variety of templates and metrics to evaluate gross profit and expenses for opportunities to improving profitability.  Evaluate the service to labor ratio, reconcile the service inventory between the dealer management system and financial…

Learn the fundamental skills needed to build a strong foundation of automotive accounting, and gain knowledge of how numbers end up on the financial statement. Define debits and credits and distinguish the difference between a business' set of books and a personal bank account. Explore the 'dual nature' of accounting, how to…

Is your truck dealership profitable but running short on cash? Learn the importance of regular use of the cash flow statement and identifying sources and uses of organizational cash flow. Explore the cash flow impact that economic profits have on the dealership and its departments and identify frozen capital and its cost. Use this course to…

Determine if your service department is operating at its highest potential. Learn how to translate facility utilization metrics into opportunities for profitability. Gain the ability to formulate service department improvement plans using the key terms of technician proficiency, effective labor rate and facility potential.

Gain knowledge of profit centering for a parts department. Learn how to use a variety of templates and metrics to evaluate gross profit by expense categories, evaluate the parts to labor ratio, reconcile the parts inventory between the dealer management system and financial statements and monitor stock purchases. Compare gross profit, expenditures…

Gain knowledge of how to navigate through your dealership management system (DMS) summary. Learn how to complete the DMS scorecard in order to identify areas of strength and improvement. Accurately read the status of your parts inventory performance to determine inventory health and other areas of concern.

Does your service advisor understand the primary product that he or she sells each day? If the answer is anything other than flat rate hours, it is time to view this course. Learn to calculate this key service advisor performance measurement, communicate its importance, and discover opportunities for productivity improvement.