The victims of identity theft include car dealerships that can lose hundreds of thousands of dollars in inventory and potential revenue. Learn how complying with the Red Flags Rule can protect your dealership from the financial, litigation and reputation risks associated with identity theft.

Develop the tools to dispel three key commercial truck service profitability myths; that a large quantity of service customers is the only way to succeed, that labor rates remain constant because they cannot change, and that basic service resources cannot be used to guide you in a better direction. Learn how to complete and use a repair order…

Learn how to navigate through your commercial truck’s dealership management system (DMS) summary. Learn how to complete the DMS scorecard in order to identify areas of strength and improvement. Accurately read the status of your parts inventory performance to determine inventory health and other areas of concern.

Does your service advisor really understand the primary product that he or she sells in your commercial truck dealership each day? If the answer is anything other than flat rate hours, it is time to view this course. Learn to calculate this key service advisor performance measurement, communicate the importance of this measurement, and uncover…

Learn about the concept of profit centering for a service department. Use a variety of templates and analytic tools to evaluate gross profit by expense categories, determine the productivity of technicians, and analyze the effects of expenditures — such as shop supplies, policy work, uniforms, and parts washers — on gross profit. Compare…

Learn the fundamentals of cash flow management and how to improve your cash flow. Gain knowledge of what happens to cash when there is a large increase in sales, contracts in transit and vehicle receivables and used-vehicle inventory.

Learn how to formulate strategies to free up frozen capital in the parts department and create processes to monitor special orders.  Gain knowledge of how to use reporting tools, including two common month end reports, CDK Global Management Report and the Reynolds and Reynolds 2213 Reports, to find and isolate items no longer needed in parts…

Develop the tools to dispel three key service profitability myths; that a large quantity of service customers is the only way to succeed, that labor rates remain constant because they cannot change, and that basic service resources cannot be used to guide you in a better direction. Learn how to complete and use a repair order analysis to drive…

Locate key accounts on the balance sheet and what each account represents. Learn how to navigate the balance sheet, explain key accounts, identify the three groups of assets and explain how to manage them, compare current and long-term liability, and determine the importance of owner’s equity net worth.

Learn about the concept of profit centering for a commercial truck parts department. Learn how to use a variety of templates and metrics to evaluate gross profit and expenses for opportunities to improving profitability.  Evaluate the parts to labor ratio, reconcile the parts inventory between the dealer management system and financial statements…