Fraud is most likely to occur when there are weak internal controls in a dealership. In this course, you will learn about the sources of fraud, the types of fraud prevalent in a dealership, and how they can implement internal controls for fraud detection and prevention.

Locate key accounts and navigate the layout of the income statement. Learn how to quickly navigate the income statement to locate critical accounts, define the three types of profit, explain the various categories of expenses, and describe the big three controllable expenses.

Learn the fundamentals to create action plans that can improve inventory performance. Develop skills to use the financial statement and the dealership management system report as evaluation tools for your parts department. Discover how your decision making will ultimately affect the future and the vision for parts inventory demand.

Determine if your commercial truck service department is operating at its highest potential by learning how to translate facility utilization metrics. Gain the ability to formulate service department improvement plans using the key terms of technician proficiency, effective labor rate and facility potential.

Learn the three major causes of obsolescence and how to resolve this source of frozen capital. Explore how to increase profitability in your parts inventory management system through effective use of vendor managed inventories and developing a special order process. Implement proactive processes to increase overall technician proficiency.

Learn how to comply with money laundering statutes and the IRS Cash Reporting Rule. In addition to compliance, gain knowledge of dealership responsibilities to stop money laundering and how to handle customers that try to get around cash reporting mandates.

This dealer guide responds to requests for NADA compliance guidance to minimize the fair credit risk identified in the CFPB guidance bulletin.

This dealer guide brings together recommendations from government agencies, dealer associations and other third parties concerning practices that dealers may wish to consider as they reopen their businesses in times of COVID-19.

This dealer guide offers several checklists intended to help dealers establish sound credit and collection policies.

This dealer guide provides information from such reliable sources as the CDC on keeping employees and customers safe during the pandemic; cleaning and disinfecting dealership facilities and vehicles; and safely handling service and sales operations.