The Hidden Profit in Your BDC

Track: Variable Operations

Friday, January 27, 10:30 - 11:30 AM

Room: D175

Presenters: Sarah Vantine

 

Also presented on:

Thursday, January 26 4:00 - 5:00 PM

Dealers know business development centers can provide a better customer experience by handling inbound phone calls, setting appointments and generating outbound communications, but has your dealership left the finance department in the dark? With inventory shortages, customer satisfaction and retention the top focus for most OEMs. it is more important than ever to have an inclusive communication strategy that helps customers feel confident in the dealership post-purchase. Master five new service business development skills of incorporating inbound and outbound finance calls to help dealers decrease warranty cancellations, retain service business, and increase customer satisfaction.

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Sarah Vantine
Presenter

Sarah Vantine

Quantum5

Vice President

Sarah Vantine is a graduate of the College of Charleston. Vantine's automotive career began in 2009 when she walked into a dealership and, with no previous experience, interviewed for a sales position. She has evolved her career from sales to industry expert in business development and dealership process implementation. Vantine was named to Automotive News' 2018 list of "40 Under 40" dealership stars. She has been featured in a variety of publications, interviews and podcasts including Fixed Ops Magazine, Automotive News and CBT News. She has a bachelor's degree from the College of Charleston.