Dealers know business development centers can provide a better customer experience by handling inbound phone calls, setting appointments and generating outbound communications, but has your dealership left the finance department in the dark? With inventory shortages, customer satisfaction and retention the top focus for most OEMs. it is more important than ever to have an inclusive communication strategy that helps customers feel confident in the dealership post-purchase. Master five new service business development skills of incorporating inbound and outbound finance calls to help dealers decrease warranty cancellations, retain service business, and increase customer satisfaction.