This dealer guide examines the purpose and best practices of maintaining an efficient and effective trade evaluation process, focusing on a consultative approach that assumes the consumer has access to the same information as the appraiser.

This dealer guide suggests an interactive, positive approach to conducting the meetings and using them as training opportunities.

This dealer guide is designed to help dealers and F&I managers start or develop special finance operations. The focus of this guide is to provide an overview of special financing, who to put in charge, how to work with lenders, what vehicles to sell, and how to organize personnel and resources. Best practices and principles are included.…

The dealer guide includes an overview of customer relations, the finance process, and menu presentation.

This dealer guide explains what is missing from the traditional sales approach and how to build "mental ownership," and also includes prospecting tips.

This dealer guide discusses appraising, including computerized and online appraisal tools, buying and selling at auction, and Internet auctions. Included are checklists, forms, and a glossary of auction terms.

This dealer guide addresses personnel, inventory, marketing, and management.

This dealer guide was developed to familiarize dealers with the various federal laws, regulations and rules that govern interaction with a member of Congress.

This dealer guide introduces the requirements of the Privacy Rule and related requirements under the Fair Credit Reporting Act (FCRA). Since 2001, dealers have provided a privacy notice, pursuant to the FTC's Privacy Rule, to certain of their customers describing the ways that the dealer collects and shares customer information.The FTC recently…

This dealer guide primarily focuses on the specific requirements for using the Exception Notice, such as to whom it must be issued, what disclosures it must contain, and when it must be provided to credit applicants.