Failure to Launch: Onboarding for Success

Track: Human Capital

Sunday, January 29, 10:30 - 11:30 AM

Room: C142

Presenters: MATTHEW VOLLMERS

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Turnover is a systemic problem that runs rampant throughout our industry, especially with your most customer-engaged employees. Consider that salespeople turn over at a rate of 67% and service advisors at a rate of 45%. They are the face of your dealership! How do we stem the tide? This session reveals easy-to-implement secrets for stellar onboarding that will prepare your new associates to reflect the best your dealership has to offer. Remember onboarding and training are investments, not expenses, and both are critical for launching and retaining successful employees.

Presenter

MATTHEW VOLLMERS

NADA

Academy Instructor

Matt Vollmers brings 35 years of automotive experience to NADA. He began his career with a detail/mechanical reconditioning business serving the public, as well as various municipalities and dealerships in the metro Washington, D.C., area. Before joining NADA, Vollmers was the general manager of three dealership franchises: Mazda, Volkswagen and Volvo. He also has extensive experience in certified pre-owned, fixed operations and variable operations with Mazda North American Operations, Nissan USA, Toyota USA and Southeast Toyota Distributors. He is a graduate of NADA Academy and is certified by the Association for Talent Development as a master trainer.