This dealer guide counts down the five most significant challenges dealers and parts managers face in managing parts inventory and offers suggestions on what to do about each one.

This dealer guide helps you compare current service department performance with true sales potential.

This dealer guide provides service performance guidelines for dealers to consider.

This dealer guide provides a flow chart to organize the morning service write-up process and to ensure proper contact with the customer. This guide outlines the proper methods of needs assessments, vehicle inspections, reviewing maintenance work, and providing estimates. A maintenance inspection checklist is also included.   Download…

This dealer guide explains how to analyze customer-pay labor to fine-tune variable rates and achieve labor sales potential.

This dealer guide examines the service department and provides tools to analyze and increase profitability, productivity, and personnel effectiveness while delivering customer satisfaction. Included are strategies for maximizing gross retention, technician proficiency, and service advisor performance, as well as in-depth analyses of absorption,…

This dealer guide offers tips for team-building and improved communication, as well as suggestions for establishing common objectives.

Dealer Guide to Parts Inventory Management discusses seven key indicators of inventory performance: days' supply, level of service, obsolescence, non-stock investment, non-stock sales, emergency purchases, and lost sales.

This dealer guide addresses the issue of the dire under supply of automotive technicians in the U.S. and what a dealership can do to find qualified automotive technicians.

This dealer guide discusses how to calculate and improve your months' supply level and turn rates.