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NADA, ATD | Driven Management Guide
Top Five Ideas for Managing Parts Department Inventory Performance (SP30)
This dealer guide counts down the five most significant challenges dealers and parts managers face in managing parts inventory and offers suggestions on what to do about each one.
NADA, ATD | Driven Management Guide
Repair Order Analysis (SP03)
This dealer guide helps you compare current service department performance with true sales potential.
NADA, ATD | Driven Management Guide
Service Department Performance Analysis (SP29)
This dealer guide provides service performance guidelines for dealers to consider.
NADA, ATD | Driven Management Guide
Handling the Morning Service Rush (SP25)
This dealer guide provides a flow chart to organize the morning service write-up process and to ensure proper contact with the customer. This guide outlines the proper methods of needs assessments, vehicle inspections, reviewing maintenance work, and providing estimates. A maintenance inspection checklist is also included.
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NADA, ATD | Driven Management Guide
Analyzing Customer-Pay Service (SP24)
This dealer guide explains how to analyze customer-pay labor to fine-tune variable rates and achieve labor sales potential.
NADA, ATD | Driven Management Guide
A Dealer Guide to the Three Ps of Effective Service Management: Profit, Productivity, Personnel (SP23)
This dealer guide examines the service department and provides tools to analyze and increase profitability, productivity, and personnel effectiveness while delivering customer satisfaction. Included are strategies for maximizing gross retention, technician proficiency, and service advisor performance, as well as in-depth analyses of absorption,…
NADA, ATD | Driven Management Guide
Service and Parts Communication: Creating a Fixed Operations Team (SP22)
This dealer guide offers tips for team-building and improved communication, as well as suggestions for establishing common objectives.
NADA, ATD | Driven Management Guide
Parts Inventory Management (SP21)
Dealer Guide to Parts Inventory Management discusses seven key indicators of inventory performance: days' supply, level of service, obsolescence, non-stock investment, non-stock sales, emergency purchases, and lost sales.
NADA, ATD | Driven Management Guide
Recruiting and Developing Technicians (SP20)
This dealer guide addresses the issue of the dire under supply of automotive technicians in the U.S. and what a dealership can do to find qualified automotive technicians.
NADA, ATD | Driven Management Guide
Improving Parts Inventory Efficiency (SP02)
This dealer guide discusses how to calculate and improve your months' supply level and turn rates.