This dealer guide provides an overview of new owner orientation seminars and how to implement them in your dealership.

This dealer guide outlines ways dealers can avoid warranty audits and make an actual audit less expensive and stressful.

This dealer guide reports on technician focus group findings and suggests methods for retention.

This dealer guide aims to help dealers and general managers assess the appearance, demeanor, and productivity of their service advisors.

The dealer guide outlines an organized plan for ordering and managing vehicle inventory. Included is an inventory planner applicable to any model in any dealership, along with instructions for monthly use.

This dealer guide discusses these benefits, how to choose a vendor, and what to watch out for when planning staffed events.

This dealer guide provides information that can assist dealers with the marketing of plug-in vehicles.

This dealer guide looks at how the Internet has changed the way people research and shop for cars, and  suggests ways you can get customers coming back to your store, still the place to develop relationships with customers.

This dealer guide addresses the problem that salespeople who are effective closers on the showroom floor are often reluctant or unable to follow up on dealerships' increasing volume of Internet leads.

This dealer guide explains why the ratio of trades taken in to vehicles appraised is such an important indicator of a dealership's health.