Fixed Operations Two-day Course
Learn how to analyze a dealership’s service and parts departments using the financial statement and the dealership’s DMS reports. Areas covered: hours sold, gross retention, technician proficiency, work mix, single-line repair orders, gross and true turns, level of service, phase- in/phase-out, best reorder points/best stocking levels, lost sales, emergency purchases, special orders and obsolescence. A repair order analysis is completed and analyzed, and an emphasis is placed on the synergy needed between the service and parts departments.
Note: For dealer groups, these courses can be divided into stand-alone two-day or three-day service and parts operations.
FOUNDATIONS OF FIXED OPERATIONS
Recommended Prerequisite
Through a Dealer’s Eyes on What’s Important on the Financial Statement
Learning Objectives
- Determine the impact of Fixed Operations on total dealership success.
- Analyze and interpret parts and service performance measurements.
- Calculate and differentiate markup vs. profit.
- Compare and contrast gross turns and true turns in the parts department inventory.
- Determine parts and service profitability and recommend opportunities for growth.
- Identify ways to improve technician proficiency.
ADVANCED FIXED OPERATIONS
Learning Objectives
- Determine profitability for the Parts and Service Departments.
- Apply understanding of the parts life cycle to improve profitability.
- Calculate metrics to identify opportunities to boost efficiency.
- Analyze service operations to identify opportunities for the dealership in shop organization and utilization.
- Evaluate different methods of customer communication in the service department.
- Utilize metrics and best practices to identify inefficient processes and how to have conversations on how to improve them.
Contacts
Becky Aukofer Hawryluk
