This dealer guide establishes guidelines for telephone etiquette, and is designed for everyone in your dealership who communicates with customers.

This dealer guide is designed to help you assess customer relations across all departments and increase repeat and referral business.

Dealer Guide to Customer Relations: Profits, Not Problems examines dealer consumer relations and focuses on practical preventive measures that you, the dealer, can take to head off problems before they occur.

The National Highway Traffic Safety Administration (NHTSA) has called upon dealerships to promote highway safety. NADA took up the challenge with this guide, which discusses a number of major automotive safety features; a safety checklist is provided.

This dealer guide aims to assist dealers wishing to retire or otherwise transition a business.

This dealer guide addresses necessary internal controls, insurance coverage, leading indicators of white-collar criminals, and what to do if you discover fraud in your dealership.

This dealer guide outlines the needs of online consumers and how to meet them.

This dealer guide outlines the process of selecting IT vendors, from the initial vendor's product evaluation through the final selection and implementation.

This dealer guide focuses on controlling receivables and inventories to manage cash and maximize revenue production.

This dealer guide addresses the growing importance of the Internet in branding and marketing in automobile dealerships, also examining the use of search engines, social networking sites, video applications, tracking, and measuring.